Shipping Policy

Thank you for choosing MedicineAmazon. We are committed to providing reliable pharmaceutical sourcing and shipping assistance to eligible destinations worldwide. Please read our shipping policy carefully before placing an order.

Order Processing

• Orders are processed only after successful order confirmation and receipt of all required documents, including a valid prescription where applicable.
• Our team reviews each order to verify product availability, documentation, and shipping eligibility.
• Processing time may vary depending on the medicine, quantity, and destination country.

Dispatch Time

Most orders are dispatched within 7–10 business days after order confirmation and completion of the required verification process.

Certain specialty medicines, temperature-sensitive products, or medicines requiring additional documentation may require additional processing time.

Shipping Partners

To ensure reliable international delivery, we work with trusted logistics partners, including:

• DHL Express
• FedEx
• EMS (India Post)
• Other authorized international courier partners, where available

The courier service is selected based on the destination, product requirements, and shipping regulations.

International Shipping

MedicineAmazon assists customers in sourcing medicines from India and arranging international shipment to eligible destinations.

International deliveries are subject to:

• Import regulations of the destination country
• Customs clearance procedures
• Local pharmaceutical laws
• Availability of required import documentation

Customers are responsible for ensuring that the ordered medicines are permitted for import into their country.

Prescription Medicines

Many medicines available through MedicineAmazon require a valid prescription.

Before dispatch, customers may be requested to provide:

• A valid doctor’s prescription
• Government-issued identification (if required)
• Import permit or additional documentation, where applicable

Orders cannot be processed until all required documents have been received and verified.

Shipping Charges

Shipping charges are calculated based on:

• Destination country
• Package weight and dimensions
• Courier service selected
• Temperature-controlled packaging requirements (if applicable)

The final shipping cost will be provided during the quotation or order confirmation process.

Temperature-Sensitive Medicines

Some pharmaceutical products require controlled storage temperatures during transportation.

Where necessary, temperature-controlled packaging and appropriate handling procedures will be used to help maintain product integrity throughout transit.

Customs, Duties & Taxes

International shipments may be subject to:

• Customs duties
• Import taxes
• Clearance charges
• Regulatory inspections

These charges are determined by the destination country’s customs authorities and are the responsibility of the customer unless otherwise agreed in writing.

Delivery Time

Estimated delivery times vary depending on the destination country, courier service, customs clearance, and local regulations.

While we strive to dispatch orders promptly, delivery schedules cannot be guaranteed and may be affected by circumstances beyond our control.

Order Tracking

Once your order has been dispatched, tracking information will be shared via email or WhatsApp (where available), allowing you to monitor your shipment throughout the delivery process.

Delayed or Undelivered Shipments

Delays may occur due to:

• Customs inspections
• Public holidays
• Adverse weather conditions
• Airline or courier delays
• Regulatory requirements
• Incorrect shipping information provided by the customer

MedicineAmazon will work with the shipping partner to assist in resolving delivery issues whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

MedicineAmazon is not responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete address information.

Damaged Packages

If your package arrives visibly damaged:

1. Take photographs before opening the package.
2. Contact us within 24 hours of delivery.
3. Retain the original packaging for inspection if required.

Our team will review the issue and provide further assistance.

Contact Us

If you have any questions regarding shipping or international delivery, please contact us:

MedicineAmazon Managed by RAJPRIYA ASSOCIATES

Address:
469/P-85, Double Story State Bank,
Jagdamba Colony, Badeobag,
Jabalpur, Madhya Pradesh – 482002, India

Phone: +91 94253 88174

Email: info@medicineamazon.com

Important Notice

MedicineAmazon assists customers in sourcing pharmaceutical products from India. All orders are subject to product availability, applicable laws, regulatory requirements, prescription verification (where applicable), and the import regulations of the destination country. Customers are responsible for ensuring compliance with their local import laws before placing an order.