Refund and Returns Policy
Last Updated: June 2026
Thank you for choosing MedicineAmazon, a pharmaceutical sourcing platform managed by RAJPRIYA ASSOCIATES.
Due to the sensitive nature of pharmaceutical products, we have established the following Refund & Returns Policy to ensure product safety, quality, and regulatory compliance.
Returns Policy
For health, safety, and quality assurance reasons, medicines, vaccines, injectables, biologics, and other pharmaceutical products cannot be returned once dispatched or delivered.
Returns are generally not accepted for:
- Prescription medicines
- Oncology medicines
- Vaccines
- Injectable medicines
- Temperature-sensitive products
- Opened or used products
- Products with damaged or missing original packaging due to customer handling
Eligible Refund or Replacement Cases
A refund or replacement may be considered in the following situations:
- Incorrect product supplied
- Damaged product received during transit
- Manufacturing defect (subject to verification)
- Missing items from the shipment
- Shipment lost in transit (subject to courier investigation)
MedicineAmazon reserves the right to verify all claims before approving any refund or replacement.
Reporting an Issue
If you receive a damaged, incorrect, or incomplete order, please contact our Customer Support Team within 48 hours of delivery.
Please provide:
- Order Number
- Product Name
- Clear photographs of the package and product
- Description of the issue
- Contact information
Failure to report within the specified timeframe may affect your eligibility for a refund or replacement.
Refund Process
If your refund request is approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing time may vary depending on your payment provider.
- Shipping charges, customs duties, taxes, import fees, and other government charges are generally non-refundable unless required by applicable law.
Replacement Policy
Where appropriate and subject to product availability, MedicineAmazon may offer a replacement instead of a refund.
Replacement eligibility will depend on:
- Stock availability
- Nature of the reported issue
- Verification of the claim
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been packed or shipped, cancellation requests may not be accepted.
If cancellation is approved before dispatch, any applicable payment processing or administrative charges may be deducted from the refund, where permitted.
Customs, Import Regulations & Delivery
Customers are responsible for ensuring that the products ordered comply with the import laws and regulations of their destination country.
MedicineAmazon is not responsible for delays, import restrictions, customs clearance requirements, or product confiscation resulting from local regulations.
Any customs duties, taxes, brokerage fees, or import charges imposed by the destination country are the responsibility of the customer unless otherwise agreed.
Non-Refundable Situations
Refunds will generally not be provided for:
- Incorrect shipping information provided by the customer
- Delivery delays caused by customs authorities
- Failure to obtain required import approvals or documentation
- Failure to provide a valid prescription where required
- Refusal to accept delivery
- Improper storage of medicines after delivery
- Change of mind after dispatch
Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us:
MedicineAmazon Managed by RAJPRIYA ASSOCIATES
Address
469/P-85, Double Story State Bank,
Jagdamba Colony, Badeobag,
Jabalpur, Madhya Pradesh – 482002, India
Phone: +91 94253 88174
Email: info@medicineamazon.com
Our Customer Support Team will make every reasonable effort to assist you with your inquiry.